Simple. Independent. Done in days.

We start with a 20-minute call to understand your facility, your concerns, and what you want to get out of the audit. No prep required on your end — just a conversation. We'll confirm the audit scope, agree on timing, and answer any questions before we begin.

Our assessor attends your facility as a regular member — seeing exactly what your members see, experiencing exactly what they experience. No announcements, no special tours, no best-behaviour effect. We assess across all six categories using our standardised 40+ indicator scoring framework.

Within 48 hours of the assessment visit, you receive your full East Auditing report. It's designed to be immediately actionable — not a document that sits in a drawer. Every finding is specific, every recommendation is concrete, and every score maps to a clear interpretation.

We walk your team through every finding on a live call. This is where the report becomes an action plan. We explain the context behind each score, answer questions from your team, and help you prioritise what to tackle first for the fastest improvement in your member experience and ratings.

Pro clients receive a 30-day check-in call to review progress against the remediation checklist and discuss any obstacles. For operators who want to verify improvements and track score progression, we offer a re-audit at 60–90 days. This is where you get to see the number move.